Return Policy

1 Cancellation and Exchange
1.1 Once an order has been placed via our website, you can cancel or change it by emailing us (Conncted-london@gmail.com)
1.2 Once an order has been packed, it cannot be cancelled or changed; instead, the order must be returned to us in accordance with paragraph 10 below. As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already in transit to you, cancellation is not possible. Please wait until you have received the goods and return them to us. You can of course notify us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a confirmation of dispatch.
An early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.
1.3 As we operate a fully automated system, orders are activated immediately upon dispatch. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery, so a refund before receipt of the goods is only possible up to 15 minutes after the order.
2. Returns and refunds
2.1 Our Returns Policy is part of these Terms and Conditions on the basis of which you can visit and use our Website.
2.2 If you are not completely satisfied with your order, you can send an e-mail indicating which product you want to return and send the product back to us. The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, has received or has received the last product.
2.3 Return shipments and costs are at the expense of the customer.
2.4 The customer is only entitled to a refund if the product has been received by us. We will check the returned product upon arrival.
2.5 You will ensure that the Product is sent to us in the same condition as you received it and that it is properly packaged. The Product must be unused, the Product labels must not be tampered with and the Product must be in its original packaging. If a Product is returned to us in an unsuitable condition, we reserve the right to refuse the return of the Product. If a Product is returned to us in a damaged condition, we reserve the right to refuse the return of the Product.
2.6 Our processing time for returns depends on your order. You will receive your payment within 30 days of receipt and approval of the return.
2.7 If we are satisfied with the condition of the returned Product, we will send you an email to approve your return. After we have notified you that your return has been approved, the amount will be credited to the payment method used for the order shortly. There are no fees associated with storing the product.
2.8 Cancellation is complete when we receive the physical goods.
2.9 As our goods are shipped from Asia, there may be longer transit times which are beyond our control. If the goods are already on their way to you, cancellation is not possible. Wait until you have received the goods and return them to us. Of course, you can inform us of your cancellation in advance. In order to guarantee the fastest possible return, we ask you to send us a confirmation of shipment. An early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.
2. Steps for cancellation
1. Request the return form from our support and send it back to us completed, signed and scanned.
2. Send the goods back.
Only use a return method with a tracking number so that we can assign your return. In this way, you inform us in advance about the return and the received goods can be clearly assigned to the correct order. This is the only way we can guarantee a quick refund. After receipt of the return, we will be informed of the receipt and the refund can be made. Only use a shipping method with a tracking number for the return so that we can assign your return.